Academic Services

Student Support Services – TRIO Program

The Student Support Services – TRIO program is sponsored by Graceland University and funded by a U.S. Department of Education grant. TRIO provides opportunities for academic development, assists students with basic university requirements and serves to motivate students toward the successful completion of their postsecondary education. The goal of TRIO Student Support Services is to increase the retention and graduation rates of its selected participants. Program eligibility is based on Department of Education income guidelines and first generation status (meaning whoever raised the student did not have a four year Bachelor’s degree} or documented disability. The TRIO Program provides tutoring, academic advising, STEPS courses, financial literacy training, assistance applying for and understanding financial aid, peer mentoring, and advocacy. Eligibility does not insure program selection. Students can find an online application to TRIO in My Graceland once enrolled at Graceland University.

Student Disability Services

Graceland University is committed to full compliance with the Rehabilitation Act (Section 504) and the Americans with Disabilities Act (ADA). As part of the implementation of this law, the university will continue to provide reasonable accommodations for students with disabilities so that they can participate fully in the university’s educational programs and activities. Although Graceland is not required by law to change the fundamental nature or essential curricular components of its programs, the university will provide reasonable academic accommodations for qualifying individuals.

Students who qualify for accommodations are encouraged to contact the Office of Student Disability Services before classes start or as early as possible. The office will work with the course instructor and the student to arrange for reasonable accommodations. Students are required at their own expense to provide documentation verifying disability. All information for accommodations can be found here.

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Information Technology Services

Graceland’s Information Technology Services department provides services to Graceland University in many different forms. Those provided directly to all students include:

• Wi-Fi internet access in classrooms, residence halls, many public indoor spaces, and some outdoor locations
• An Office 365 account including student email, OneDrive storage, and free downloads of Microsoft Office roducts durings a student’s time at Graceland.
• Both black and white and color printing services, including a $25 print credit each semester or trimester, with an online self-service payment option to increase print account.
• Network logon for access to university systems including Brightspace, My Graceland, and online library services.
• Access to public computer labs located in the F.M. Smith Library, The Helene Center for the Visual Arts, Resch Science & Technology Hall and on the Independence Campus.
• Student check-out laptops for short-term use available in the F.M. Smith Library and on the Independence Campus.
• Security measures including cameras located in residence halls and card access locks.
• Projectors and sound systems in classrooms.
• Support of Graceland-provided software including Microsoft Outlook, Teams, Brightspace, and more.
• Live tech support Monday-Friday, 8am-5pm on non-holidays:
  • In-person, drop-in support available at the Lamoni ITS offices.
  • A routinely monitored inbox (techsupport@graceland.edu).
  • A routinely monitored Tech Support phone line (641-784-5400).
  • Option to schedule Tech Support appointments (in-person and virtual).

In addition, students staying in residence halls and apartments receive the following service:

• Data network connection for personal computers and other devices, which includes access to the Internet.

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